Min Doktor – Conversational UI

TL;DR Min Doktor is a med tech service in Malmö, Sweden where patients can get medical help by answering a questionnaire and chatting with a professional. Conversational UI that focused on a seamless experience from logging in to chatting with medical professionals. The conversational UI is perfect for the core service’s linear experience.   Concept Min Doktor is a med tech service based in Malmö, Sweden. Patients can quickly access medical help and treatment by choosing a questionnaire about their problem, followed by a chat with a medical professional. During the chat, patients can clarify information and receive additional instructions. During my time at Min Doktor, I designed a conversational UI as a visual and interaction exercise. The goal was to create a seamless experience from logging in and signing up, to answering the questionnaire and chatting with the medical professional, using the same UI paradigm. In this concept, I focused on the onboarding process, including a few tutorial screens to help users understand the different areas of the app and their purposes. I am confident that this concept can be applied to all aspects of the core service (login, questionnaire, chat), as a conversational UI is well-suited for this […]
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Fictional project Cotardo is a insurance company specialized in travel insurance. They want to boost their business and are developing an app that can help people find the right insurance and provide help when it comes to an emergency abroad. For this project I concentrated on two user stories: A customer is planning a trip and wants to make sure the insurance is optimal. A customer is traveling in vietnam and needs assistance because of a medical issue. I also made some assumptions for both user stories: Both are existing customers Existing customers have an account with the company than can be used for login Network coverage or wifi is available Being an enthusiastic traveller myself, I was able to mostly draw from experiences I had and the help or assistance I would have loved to have before travelling or when being abroad.     Story 1 To find the right insurance for a trip the app features an assistant that asks two big questions: Where do you want to go and when? If the exact time is not set, one can choose a timeframe instead. With these two questions answered the app shows insurance suggestions and highlights the biggest features. […]
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Deutsches Historisches Museum

For the German Historic Museum I worked on the multimedia stations  and the welcoming screens, as well as a responsive e-Mail newsletter sent out every other week. The multimedia stations display information as part of the current exhibitions. Visitors can interactivly explore timelines and browse multimedia content telling i.e. the stories of contemporary witnesses. The welcoming screens and newsletter were redesigned as a part of a CMS change. The new layout allows for more flexibility concerning content integration and is easier to handle for the museum personel.
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